My role involved working on the shop floor and in the warehouses. My tasks included stocking the shop floor with items, dealing with customers who wanted to make purchases or called about enquires. I quickly caught up with the workflow and was very engaged in working. I politely helped people and guided them with purchasing decisions. The most interest part of this work experience for me was dealing with customers on the phone which was a new experience for me, and I grew to love. I received positive feedback. This whole experience gave me better insight into working with customers and I was able to improve my communication skills. I improved my organization and time management skills because I had to organize my time effectively by assessing what task needed the most time and when it was appropriate to deal with it accordingly.

I carried out voluntary work at Sense Charity shop as a general store assistant. During my time at the Store, my job was to ensure that the shop floor was organized, neat, fully stocked, and presentable. I also dealt with customers, helping them navigate the shop floor and provide answers to any questions they had. This experience allowed me to improve my communication skills due to the many encounters I had with customers. The role equipped me with better customer service skills as a was able to develop a better understanding of how to deal with customers in the workplace. I worked very well with my colleagues and aided in important decision making for the store’s operations.